ANIMAL HOSPITAL OF PEAK PLAZA COVID-19 PROTOCOL
We have decided to be as proactive as possible and follow the CDC and American Veterinary Medical Association guidelines to help prevent the spread of COVID-19 and remain open and available for your pets. Effective Tuesday, 3/17/20, only our staff will be allowed inside our hospital. While we will be fully staffed at our hospital, will be maintaining our normal business hours, and want to continue seeing your pets for routine and sick visits, we ask that you call the office at 919-362-0515 when you arrive in the parking lot and let the staff know you are outside and give them your phone number.
When we are ready for your pet, we will call you on your phone number to discuss your pet’s reason for coming and get any history or information needed to complete your pet’s evaluation. You will then bring your pet up to the overhang outside our front door. Our staff will take your dog with a leash or your cat in a carrier into the hospital. Please wait in your car in the parking lot after your pet enters the hospital. After the exam, you will get a phone call to discuss the veterinarian’s recommendations, and we will make a plan with you for treatment and arrangements to meet you outside to take your pet home.
If you need a refill on medication for your pet, please call ahead so we can have it ready for you, pull up to the curb, call when you arrive, and we will bring the medication out to you.
We will ask that you pay by credit card or care credit by phone if possible, but we will take checks or cash if necessary.
If you are sick or think you are sick, please DO NOT come to the clinic, but have someone else bring your pet for you!
On a positive note, at this time, experts believe it is very unlikely that a pet could contract or spread coronavirus. The World Health Organization currently advises that no evidence suggests that dogs or cats can be infected with the new coronavirus. The CDC also states, “At this time, there is no evidence that companion animals, including pets, can spread COVID-19.”
We wish you and your pets good health during this uncertain time, and as always, we appreciate your patronage of our veterinary hospital.
Sincerely,
Drs. Bailey, Warner, Tomkins, and the staff of Animal Hospital of Peak Plaza